Middle to Senior

Level 3 IT Support Engineer

Full Time

We are looking for Level 3 IT Support Engineer for our team of BRO-professionals!

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!


• 2+ years of experience in IT
• Strong HW/SW analytic, problem-solving and troubleshooting skills

• Deep knowledge of HTML/CCS, HTTP(s)
• Understanding of client-server architecture
• Experience in bash/shell programming (nice to have)
• Experience in SQL/KQL/JQL querying and managing data
• Strong Debugging skills
• Experience working with logging, monitoring, and alerting tools (e.g.
ELK stack, Grafana, PagerDuty)
• Ability to perform log level analysis
• Structured and process-oriented
• Self-learning ability, self-motivated and team player
• Ambition to learn new systems, procedures, techniques in a short
period of time
• Experience with bug and issue tracking system (Jira preferred)
• Ability to problem solve independently and multi-task
• Understand of ITIL methods
• Understand of Systems development life cycle
• Pro-active, resourceful with high level of accuracy and attention to

• Ability to meet strict deadlines and manage stress effectively
• Strong communication and reporting skills
• Experience in gambling/betting (nice to have)

Duties and opportunities:

• Assess issues and provide solutions for incidents and problems that
cannot be handled by tier 1,2
• Managing incidents’ life cycle until they are fully resolved or providing
a workaround solution, escalation to 4 level support where required
• Periodically perform analysis to see if new problems need to be
• Coordinate root cause analysis
• Support hot-fix deployment process
• Perform log level analysis
• Take end-to-end ownership of customer technical issues, including
initial troubleshooting, identification of root cause, issue resolution,
and communication
• Qualification/replication of the reported issue in an appropriate
customer environment
• Information gathering to ensure complete availability of details
required for root cause analysis
• Provision of technical resolution or problem workaround

What we offer:

  • Learning and development opportunities and interesting challenging tasks
  • Official employment in accordance with the laws of Cyprus and the EU, registration of family members
  • Relocation package (tickets, staying in hotel for 2 weeks)
  • Company fitness corner in the office for employees
  • Opportunity to develop language skills and partial compensation for the cost of language classes
  • Birthday celebration present
  • Time for proper rest and 24 working days of Annual Vacation
  • Breakfasts and lunches in the office (partially paid by the company)

Join BrainRocket and rock with us!