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FAQ

📄 HR & Legal Support

Remote & Hybrid Model

Summary

More flexibility in remote work options would help balance productivity and collaboration.

Response

Our in-office work model isn’t just a policy - it’s what makes us stronger. Being together fuels collaboration, sparks creativity, and accelerates decision-making in ways that remote work simply can’t match. It’s how we innovate, connect, and grow as a team. Of course, remote work is only available in exceptional cases with manager approval. Let’s keep building something great - together!

🖥️ Tech Tools & Systems

Clarifying IT Responsibilities

Summary

Clearer guidelines on the right contacts for IT, access, and security-related requests would increase productivity.

Response

According to company processes, all IT-related issues should be handled through Jira Service Desk requests:

Internal IT Help Desk: LINK
Access Grant & Blocking (Accounts, Permissions): LINK

Each project is divided into clear sections with descriptions. If an employee cannot create a request, they can ask a colleague or manager to submit it on their behalf. Urgent cases should be escalated to a manager, who can then contact the project head directly.
Direct personal messages for IT requests take time away from critical tasks and should be avoided.

Consistent Employee Names Across Apps

Summary

Standardizing names across corporate systems helps maintain consistency.

Response

The company recommends maintaining a consistent first and last name across corporate systems (Slack, Jira, Bamboo), except in cases where exceptions are granted due to the company's operational requirements.

🏢 Office Space

High Noise Levels & Headset Issues

Summary

A quieter work environment and better headsets with noise reduction features would help improve communication.

Response

We are looking for the best balance between quality and cost for headsets with directional microphones. In the meantime, you can request either over-ear or in-ear headsets through the Service Desk by selecting the Headphones Request option.

High Noise Levels & Headset Issues

Summary

A quieter work environment and better headsets with noise reduction features would help improve communication.

Response

🥗 Food Services

Our canteen menu is updated every three months and features 70% locally sourced ingredients, selected based on the season. You may have already noticed new salads, and we continue to offer daily vegan options.

Canteen Hygiene & Safety

Summary

Employees appreciate high hygiene standards and are interested in learning more about kitchen processes.

Response

Kitchen staff always wear head coverings. We ensure the quality and safety of all meals served. Additionally, we recommend mindful food pairings for a more comfortable dining experience. Our catering follows European quality standards, with regular checks on cleanliness, ingredient quality, and prepared meals. Food safety is continuously monitored to ensure high standards. If you're interested, you can contact @TataN for a tour to see how everything is organized.

Food Availability

Summary

Some dishes run out quickly, and employees would like a more consistent supply throughout meal times.

Response

If an item runs out, the kitchen staff needs just a few minutes to restock it.

Breakfast Menu Addition

Summary

We’ve heard your suggestions about adding more variety at breakfast, including the addition of Cottage cheese or Anari.

Response

We’ve already discussed it with the chef and will try adding Cottage cheese or Anari to the breakfast menu once a week.

Healthier Menu Options

Summary

Nutritious options are important, and you suggested more availability of grilled dishes, legumes, and stocked healthy snacks.

Response

Grilled dishes and legumes are already available. Chamomile tea shortages happen due to supply delays. Healthy snacks and ice are stocked, and adding a freezer at Onyx is under consideration.

Coffee Culture

Summary

We’ve heard that you suggested revisiting options of coffee tastings to ensure the best experience.

Response

We’ve held multiple coffee tastings to choose the best option, and based on consumption, it seems to be working well. However, we’ll reach out to our suppliers and arrange another tasting.

✨ Rewards & Benefits

BRO Car

Summary

We’ve heard about your request for clarification on the policy for receiving BRO Cars.

Response

We discuss the benefits package with each employee individually during the offer process, and it is the company's prerogative to decide which roles and in what order benefit cars are issued. We also make sure to recognise our employees' excellent results through various programs. If you have any questions, please contact your HRBP directly.

🏢 Office Space

Ventilation

Summary

Maintaining a comfortable temperature can be tricky due to AC placement, and employees are looking for ways to improve airflow.

Response

We regularly service the ventilation and AC systems, but open windows often disrupt airflow. Maintaining a stable temperature is challenging since some desks are directly under AC units, and those colleagues request them to be turned off. For temperature adjustments, feel free to reach out via the Slack group #air-condition-and-light - we respond quickly!

Dogs in the Office

Summary

Office pets bring joy, and reinforcing pet guidelines will help maintain a comfortable workspace for everyone.

Response

We know how much joy our furry colleagues bring to the office! We’ll remind pet owners about the office pet policy - dogs should always be accompanied by their owners, kept on a leash in common areas, and be well-behaved around colleagues. Additionally, pet owners should bring pee pads and clean up after their dogs to keep our workspace fresh and enjoyable for all. Let’s keep the office pet-friendly for everyone!

📄 HR & Legal Support

Remote & Hybrid Model

Summary

More flexibility in remote work options would help balance productivity and collaboration.

Response

Office Attendance Policy

Summary

Employees would love more clarity on the office attendance policy.

Response

Our company operates on a full-time, on-site office basis.
Remote work is not part of our regular operations. In emergency situations (e.g., home maintenance, child illness), employees may request remote work occasionally.

Requests must be always submitted through the internal HR system (BambooHR), with a clear reason provided. Remote Day Approval is subject to a management decision.

🎁 Rewards & Benefits

English Classes for Employees

Summary

Employees suggested that English classes would help improve communication and boost confidence at work.

Response

We totally get it — strong English skills really do make a difference! While organizing group classes is tricky due to different levels and schedules, we recommend flexible platforms like preply.com, cambly.com, italki.com, bbc.co.uk/learningenglish, and promova.com, where you can learn at your own pace.

And there's more! The company covers 50% of the cost for language lessons, including subscriptions! It’s a great benefit to take advantage of. Check out all the details HERE.

Tuition Support for Employees’ Children

Summary

Do the company offer financial support for their children’s university education?

Response

Yes, it’s true! We’re happy to support our team and their families through a tuition reimbursement program for employees’ children pursuing higher education. You can find all the details here: LINK.

🖥️ Tech Tools & Systems

Clarifying IT Responsibilities

Summary

Clearer guidelines on the right contacts for IT, access, and security-related requests would increase productivity.

Response

According to company processes, all IT-related issues should be handled through Jira Service Desk requests:
Internal IT Help Desk: LINK
‍Access Grant & Blocking (Accounts, Permissions): LINK
‍Each project is divided into clear sections with descriptions. If an employee cannot create a request, they can ask a colleague or manager to submit it on their behalf. Urgent cases should be escalated to a manager, who can then contact the project head directly.
Direct personal messages for IT requests take time away from critical tasks and should be avoided.

Consistent Employee Names Across Apps

Summary

Standardizing names across corporate systems helps maintain consistency.

Summary

🏢 Office Space

High Noise Levels & Headset Issues

Summary

A quieter work environment and better headsets with noise reduction features would help improve communication.

Response

Parking Rules near Galactica Office

Summary

It would be great to have a clear system to avoid blocked cars and misused BRO spots — something that encourages fair use and keeps things running smoothly for everyone.

Response

We’ve got some exciting news – we’re opening up one more extra parking near the Galactica office! We hope this makes things more convenient for all our drivers.
You may find the location HERE.

A few details:
There are more than 80 parking places.
The parking is open 24/7.
The security guard will meet you at the parking lot—just show them your office access key to get in.

Open Space Office Format

Summary

Some employees suggest dividing open spaces into smaller zones for more comfort and focus.

Response

Thank you for the suggestion! We know how important it is to feel comfortable and focused at work. While we’re not planning to split the open space just yet, we’re exploring ways to improve the workspace as the company grows.
Really appreciate your patience and input — it helps us make each step forward even better! 🚀

🥗 Food Services

Canteen Hygiene & Safety

Summary

Employees appreciate high hygiene standards and are interested in learning more about kitchen processes.

Response

Kitchen staff always wear head coverings. We ensure the quality and safety of all meals served. Additionally, we recommend mindful food pairings for a more comfortable dining experience. Our catering follows European quality standards, with regular checks on cleanliness, ingredient quality, and prepared meals. Food safety is continuously monitored to ensure high standards.
If you're interested, you can contact @TataN for a tour to see how everything is organized.

Food Availability

Summary

Some dishes run out quickly, and employees would like a more consistent supply throughout meal times.

Response

If an item runs out, the kitchen staff needs just a few minutes to restock it.

Breakfast Menu Addition

Summary

We’ve heard your suggestions about adding more variety at breakfast, including the addition of Cottage cheese or Anari.

Response

We’ve already discussed it with the chef and will try adding Cottage cheese or Anari to the breakfast menu once a week.

Healthier Menu Options

Summary

Nutritious options are important, and you suggested more availability of grilled dishes, legumes, and stocked healthy snacks.

Response

Grilled dishes and legumes are already available. Chamomile tea shortages happen due to supply delays. Healthy snacks and ice are stocked, and adding a freezer at Onyx is under consideration.

Vegan Meal Variety

Summary

Some employees feel the vegan options lack variety and haven’t changed in a long time.

Response

We hear you! While it may not always be obvious, all dishes marked in green are fully vegan - not just vegetarian. The menu includes vegan options daily, and we’ll keep working on bringing more variety to keep things fresh and tasty.

Coffee Culture

Summary

We’ve heard that you suggested revisiting options of coffee tastings to ensure the best experience.

Response

We’ve held multiple coffee tastings to choose the best option, and based on consumption, it seems to be working well. However, we’ll reach out to our suppliers and arrange another tasting.

✨ Rewards & Benefits

BRO Car

Summary

We’ve heard about your request for clarification on the policy for receiving BRO Cars.

Response

🏢 Office Space

Ventilation

Summary

Maintaining a comfortable temperature can be tricky due to AC placement, and employees are looking for ways to improve airflow.

Response

Dogs in the Office

Summary

Office pets bring joy, and reinforcing pet guidelines will help maintain a comfortable workspace for everyone.

Response

📄 HR & Legal Support

Remote & Hybrid Model

Summary

More flexibility in remote work options would help balance productivity and collaboration.

Response

Office Attendance Policy

Summary

Employees would love more clarity on the office attendance policy.

Response

Our company operates on a full-time, on-site office basis.Remote work is not part of our regular operations. In emergency situations (e.g., home maintenance, child illness), employees may request remote work occasionally.

Requests must be always submitted through the internal HR system (BambooHR), with a clear reason provided. Remote Day Approval is subject to a management decision.

🎁 Rewards & Benefits

English Classes for Employees

Summary

Employees suggested that English classes would help improve communication and boost confidence at work.

Response

Tuition Support for Employees’ Children

Summary

Do the company offer financial support for their children’s university education?

Response

🖥️ Tech Tools & Systems

Clarifying IT Responsibilities

Summary

Clearer guidelines on the right contacts for IT, access, and security-related requests would increase productivity.

Response

Consistent Employee Names Across Apps

Summary

Standardizing names across corporate systems helps maintain consistency.

Summary

📄 HR & Legal Support

Remote & Hybrid Model

Summary

More flexibility in remote work options would help balance productivity and collaboration.

Response

Office Attendance Policy

Summary

Employees would love more clarity on the office attendance policy.

Response

Our company operates on a full-time, on-site office basis.Remote work is not part of our regular operations. In emergency situations (e.g., home maintenance, child illness), employees may request remote work occasionally.

Requests must be always submitted through the internal HR system (BambooHR), with a clear reason provided. Remote Day Approval is subject to a management decision.

🎁 Rewards & Benefits

English Classes for Employees

Summary

Employees suggested that English classes would help improve communication and boost confidence at work.

Response

Tuition Support for Employees’ Children

Summary

Do the company offer financial support for their children’s university education?

Response

🖥️ Tech Tools & Systems

Clarifying IT Responsibilities

Summary

Clearer guidelines on the right contacts for IT, access, and security-related requests would increase productivity.

Response

Consistent Employee Names Across Apps

Summary

Standardizing names across corporate systems helps maintain consistency.

Summary

📄 HR & Legal Support

Remote & Hybrid Model

Summary

More flexibility in remote work options would help balance productivity and collaboration.

Response

Office Attendance Policy

Summary

Employees would love more clarity on the office attendance policy.

Response

Our company operates on a full-time, on-site office basis.Remote work is not part of our regular operations. In emergency situations (e.g., home maintenance, child illness), employees may request remote work occasionally.

Requests must be always submitted through the internal HR system (BambooHR), with a clear reason provided. Remote Day Approval is subject to a management decision.

🎁 Rewards & Benefits

English Classes for Employees

Summary

Employees suggested that English classes would help improve communication and boost confidence at work.

Response

Tuition Support for Employees’ Children

Summary

Do the company offer financial support for their children’s university education?

Response

🖥️ Tech Tools & Systems

Clarifying IT Responsibilities

Summary

Clearer guidelines on the right contacts for IT, access, and security-related requests would increase productivity.

Response

Consistent Employee Names Across Apps

Summary

Standardizing names across corporate systems helps maintain consistency.

Summary