Level 1 IT Support Engineer

Full Time

We are looking for Level 1 IT Support Engineer for our team of BRO-professionals!

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!


  • College degree in computer or IT related field, or equivalent experience
  • Experience with bug and issue tracking system
  • Ability to multitask in a fast paced environment
  • Excellent ability to learn and articulate software-related and technical concepts
  • Strong active listening skills and excellent written and oral communications skills
  • Excellent Customer Service Orientation
  • Strong attention to detail when communicating with customers
  • Basic experience with Linux is nice-to-have
  • Basic experience with SQL is nice-to-have

Duties and opportunities:

  • Basic Level 1 troubleshooting, redirect to L2/L3 as required
  • Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
  • Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
  • Qualification/replication of the reported issue in an appropriate customer environment
  • Information gathering to ensure complete availability of details required for root cause analysis
  • Provision of technical resolution or problem workaround
  • Incident routing/escalation to second/third level support or third parties where required

What we offer:

  • Learning and development opportunities and interesting challenging tasks
  • Official employment in accordance with the laws of Cyprus and the EU, registration of family members
  • Relocation package (tickets, staying in hotel for 2 weeks)
  • Company fitness corner in the office for employees
  • Opportunity to develop language skills and partial compensation for the cost of language classes
  • Birthday celebration present
  • Time for proper rest and 24 working days of Annual Vacation
  • Breakfasts and lunches in the office (partially paid by the company)

Join BrainRocket and rock with us!